.complaint-page {
  background: #fff;
}

.complaint-head {
  display: grid;
  grid-template-columns: auto minmax(0, 1fr) auto;
  gap: 14px;
  align-items: start;
  margin-bottom: 16px;
}

.back-circle {
  width: 34px;
  height: 34px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  border-radius: 999px;
  background: #c1121f;
  color: #fff;
}

.back-circle::before {
  content: "";
  width: 9px;
  height: 9px;
  border-left: 2px solid currentColor;
  border-bottom: 2px solid currentColor;
  transform: rotate(45deg);
}

.complaint-head-actions {
  display: flex;
  flex-wrap: wrap;
  justify-content: flex-end;
  gap: 8px;
}

.secondary-red-button {
  min-height: 34px;
  border: 1px solid rgba(193,18,31,0.38);
  border-radius: 8px;
  background: #fff;
  color: #c1121f;
  padding: 0 12px;
  font-size: 12px;
  font-weight: 650;
}

.complaint-summary {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 10px;
  margin-bottom: 14px;
}

.summary-card,
.complaint-table-panel,
.complaint-detail-panel {
  border: 1px solid var(--border);
  border-radius: 8px;
  background: #fff;
  box-shadow: 0 8px 22px rgba(16,24,40,0.04);
}

.summary-card {
  padding: 14px;
  border-left: 3px solid var(--green);
}

.summary-card strong {
  display: block;
  color: var(--ink);
  font-size: 22px;
  font-weight: 650;
}

.summary-card span {
  color: var(--muted);
  font-size: 12px;
  font-weight: 600;
}

.summary-card.critical {
  border-left-color: #c1121f;
}

.complaint-layout {
  display: grid;
  grid-template-columns: minmax(0, 1.3fr) minmax(330px, 0.7fr);
  gap: 14px;
  align-items: start;
}

.complaint-table-panel,
.complaint-detail-panel {
  padding: 14px;
}

.section-head h2 {
  margin: 0 0 12px;
  color: var(--ink);
  font-size: 17px;
  font-weight: 650;
}

.complaint-row {
  display: grid;
  grid-template-columns: 105px minmax(0, 1fr) 112px 92px;
  gap: 10px;
  align-items: center;
  border: 1px solid var(--border);
  border-radius: 8px;
  background: #fbfdfd;
  padding: 10px;
  margin-bottom: 8px;
  cursor: pointer;
}

.complaint-row.active {
  border-color: rgba(193,18,31,0.34);
  background: rgba(193,18,31,0.04);
}

.complaint-row strong {
  display: block;
  color: var(--ink);
  font-size: 13px;
  font-weight: 650;
}

.complaint-row span,
.complaint-row small {
  color: var(--muted);
  font-size: 11.5px;
}

.status-pill,
.priority-pill {
  min-height: 25px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  border-radius: 999px;
  padding: 3px 9px;
  font-size: 11.5px;
  font-weight: 650;
}

.status-pill {
  background: var(--green-soft);
  color: var(--green);
}

.priority-pill {
  background: rgba(193,18,31,0.08);
  color: #c1121f;
}

.detail-block {
  border-bottom: 1px solid var(--border);
  padding: 10px 0;
}

.detail-block:first-child {
  padding-top: 0;
}

.detail-block:last-child {
  border-bottom: 0;
}

.detail-block span {
  display: block;
  color: var(--muted);
  font-size: 11.5px;
  font-weight: 600;
}

.detail-block strong,
.detail-block p {
  margin: 4px 0 0;
  color: var(--text);
  font-size: 13px;
  line-height: 1.55;
}

.timeline {
  display: grid;
  gap: 8px;
  margin-top: 8px;
}

.timeline-item {
  border-left: 3px solid var(--green);
  padding-left: 9px;
}

@media (max-width: 1000px) {
  .complaint-summary,
  .complaint-layout {
    grid-template-columns: 1fr;
  }
}

@media (max-width: 640px) {
  .complaint-head {
    grid-template-columns: 1fr;
  }

  .complaint-row {
    grid-template-columns: 1fr;
  }
}